Refund policy

Return, Refund, and Cancellation Policy

Last updated: September 6, 2026

We want you to love your Sunflower State Custom order. Please review the following return and cancellation requirements before placing your order.

30-Day Return Policy

Eligible items may be returned within 30 days of delivery.

To qualify for a return, the item must be:

Unworn, unused, and unwashed
In its original condition
Free from stains, odors, pet hair, or other signs of use
Returned with its original packaging when possible
Accompanied by proof of purchase

To request a return, contact us through our Contact page or customer-service email before mailing the item. Returns sent without prior approval may not be accepted.

One-Hour Cancellation Period

Orders may be canceled within one hour of purchase.

Cancellation requests must be submitted through our Contact page or customer-service email within one hour of the order being placed. The time the request is received will determine whether it falls within the cancellation period.

After the one-hour cancellation period has passed, the order may enter production and cannot be canceled or changed.

Customized and Personalized Items

Customized and personalized products are made specifically for you. They cannot be returned or exchanged unless they arrive damaged, defective, or different from what was ordered.

Customers are responsible for reviewing all names, wording, colors, sizes, addresses, and customization details before completing checkout.

Customized and personalized orders may only be canceled or changed during the one-hour cancellation period.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us within 72 hours of delivery and provide:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging and shipping label when applicable

Please keep the product and its packaging until the issue has been reviewed. We will work to replace or refund qualifying items.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are nonrefundable. We recommend using a trackable shipping service because we cannot guarantee receipt of packages returned without tracking.

Refunds

We will notify you after your return has been received and inspected.

If the return is approved, the refund will be issued to the original payment method. Original shipping charges will not be refunded unless the item was damaged, defective, or incorrect.

Please allow additional time for your bank or credit-card provider to process the refund.

Exchanges

To request a different size, color, or style, contact us within 30 days of delivery.

Eligible items must meet the same condition requirements as returns. Customized and personalized items cannot be exchanged unless they arrived damaged, defective, or incorrect.

Nonreturnable Items

We cannot accept returns on:

Customized or personalized products, except when damaged, defective, or incorrect
Items returned more than 30 days after delivery
Items that have been worn, washed, used, altered, or damaged after delivery
Gift cards